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Order FAQS​

1.About the order process.
we make that place the order from us is as secure and simple as possible. You could make order from our web
site online.At first, Please add all the products you want into the shopping cart and then follow the instructions to
complete the order form and submit, getting your order number. ( Please record this order number for further
inquiries ).

And then ,After you place the order, we will check soon and then send the invoice include the shipping cost to
you within 24 hours.( If There are not any email from us within 24 hours since you get the order number, there
must be some problem incurred during the process of submitting your order. Please get in touch with us soon,
thank you.) 

Third, after you receive the invoice ,please pay soon and tell us the information .So that we could check your
pay, and send the parcel to you in time, and then we will tell you the tracking number, so you could check online.

2. What should I do when fail to place order ?
A. Use other browsers. There’re many browsers you can use, such as IE, Firefox, Google chrome, Safari,
Opera, etc.B. If it still doesn’t work, you can copy the goods list including item number, size and color; send us
by email together with your username on our site, and also your full shipping address. We’ll place the order for
you and then let you know.

3. Can you separate my order to several packages in order to avoid tax in custom ?
Usually we send only one package for one order unless it’s too large to be put into one box,but also only one
tracking number. If you want us to send two or more packages, please write down the request in the Notice
when you submit the order. But more packages, more shipping cost need pay, you know.

4. Can I confirm stock status with you before payment ?
Yes, after you place the order, we’ll check and inform you which items are out of stock, and then send the
invoice to you. But as you know, our stock status is changing every hour, so we can’t promise that the items will
be still in stock when we prepare your order.

5. What will happen if there are out-of-stock items in my order after payment ?
So as not to delay your order, we'll send out the ready items on time and then recalculate the item prices and
shipping fee. All excess payment would be credited to your next order. If you want, we can also refund to your
PayPal account.

6. Why my cart is empty when I open it again next day ?
Because our system stores the cart in the cache of the browser, so once the cache has been cleared, the cart
will be empty.

7.Could you offer samples for testing and evluation first?
Yes, We can.

8.How long does it take to send the samples?
Normally 1-3 workingdays.

9.What kinds of payment terms are acceptable to you?
We accept T/T, Paypal, Western Union, trade assurance

10.Are the materials all safety? Any test for them?
For a healthy experience, We insist to use medical-grade, non-toxic and free-phthalate materials and complied
with international standards and certified CE, RoHS.

11.Are you a direct manufacturer?
Yes, We are an experienced manufacturer specializing in various adult toys,massagers, vibrators.

12.How do you control quality?
We have a quality control Department, Every stage of products are under control, include Incoming material and
parts quality control, Input process quality control, Final Quality Control, Outgoing Quality Control.

For more information, please contact us.
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